The first step to designing a great customer experience begins with understanding the relationship between your brand and the customer.
Using specialized tools and taking an inside out approach, we assess to what extent customer centricity is embedded within your organization, looking at what your customers think of their experience with your brand and what your employees think of your customer experience.
We work with you to design VoC surveys to help you understand what customers feel about your customer experience. Using sightex™, our proprietary cutting edge technology, we manage and analyze feedback from customers to gain the insights needed to advance your customer experience.
Key to a great customer experience is the customer journey. We work to understand the journey which your target customers take as they come in contact with your brand, looking at key touchpoints and understanding the moments of truth which make or break the relationship.
Frontline employees are critical to the success of your customer experience. They are not only your brand and service delivery ambassadors, but they have a wealth of insights about the experience as a result of their daily interactions. Whether qualitative interviews and focus groups or quantitative surveys, we work with you to design and manage the optimal research methodology to ask your employees their views on your customer experience.
This comprehensive assessment examines your culture today and looks at the extent to which customer centricity is engrained within the culture of your organization. The Audit is conducted through a combination of interviews, site visits, surveys and qualitative research and assesses various aspects of your organization against our proprietary culture framework.
We are a customer experience agency with a unique approach to creating experiences that win hearts and minds of customers and employees alike. By applying a holistic, inside out approach, we help you understand to what extent your company is customer centric and then help you design, embed and continuously monitor your customer and employee experiences to drive business growth. We do this through the following service offerings.
© All Rights Reserved. Inspiratus Consulting LTD.