Customer experience by design is critical in today’s age where product and price differentiation is no longer enough.
Grounded in research and insights, our approach to experience design follows an inside out approach where we work closely with you to design a distinctive, relevant, engaging and signature customer experience that both reflects your core target needs and your unique brand offering.
Have you ever thought of Retail as live theater? Consider the script, the props, the stage and more. Together we will design your bespoke customer journey as if it’s a ‘Retail Play’. With a design thinking approach focused on winning the hearts of your target customer, we ensure that each touch point and moment of truth across the journey is optimized and replicable across your locations to ensure that your customers receive the same great experience wherever they encounter your brand.
We help you design a strategy to evolve your customer experience, ensuring that your brand values, personality and promise are brought to life from the core.
Based on a Culture Audit analysis, we work with you to create a comprehensive strategy to evolve your organizational culture as a whole, ensuring customer and employee centricity is at the core. We start with refining and/or developing your company philosophy (purpose, vision, mission and core values) and designing the culture around this. We then develop a rollout plan to bring this to life, including key projects, processes and embedding mechanisms at the heart of the plan to ensure that the transformation is realized.
In collaboration with Management 2000, we develop world class customer centric franchising and business expansion strategies to support your business growth needs.
We are a customer experience agency with a unique approach to creating experiences that win hearts and minds of customers and employees alike. By applying a holistic, inside out approach, we help you understand to what extent your company is customer centric and then help you design, embed and continuously monitor your customer and employee experiences to drive business growth. We do this through the following service offerings.
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