Bringing the concept of customer centricity to life within your organization is a critical step in your customer experience design framework.
Through a hands-on approach, we help ensure that your customer experience design is activated within your organization and that your team members adopt customer centricity as an integral part of their daily work.
Based on your new customer journey design, we will deliver a bespoke Customer Experience Training. This innovative training program is delivered in a modular, highly interactive format combining classroom training, in-store projects and shop floor coaching. The program will educate and excite your employees about the importance of customer experience and align them around your bespoke customer journey.
We develop customized coaching programs to meet your specific organizational needs. Action learning is brought to life with our retail-coaching experts who will shadow your front line teams, observing their behaviors with your customers and with each other and providing on the spot coaching.
As your organization embarks on customer centricity, we support you in designing and deploying practical customer centric processes across a number of key areas, to permanently transform the experience your customers have with your brand.
In collaboration with Inspiratus Employee Experience, we support you in designing and deploying processes which will ensure you are selecting, retaining, and developing customer centric employees who are engaged, motivated and live your brand philosophy.
We are a customer experience agency with a unique approach to creating experiences that win hearts and minds of customers and employees alike. By applying a holistic, inside out approach, we help you understand to what extent your company is customer centric and then help you design, embed and continuously monitor your customer and employee experiences to drive business growth. We do this through the following service offerings.
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