Monitoring your customer experience is critical to ensuring your experience is continuously meeting customer needs. Using our proprietary technology, sightex™, we make monitoring and evaluation accessible at your fingertips. With our range of customer and/or employee surveys, you can have a daily pulse on their sentiments, ensuring your brand experience remains competitive.
Alongside measuring the customer experience itself, we help you develop and administer an ongoing VoC program that ensures you obtain regular feedback from your customers. Using our proprietary technology, sightex, we enable you to maintain a constant pulse on your customers feedback and, depending on your needs, we integrate these findings with other sources of insights for a holistic picture of your customer experience.
We help you develop and administer an ongoing VoE program that ensures you obtain regular feedback from your employees. Using our proprietary technology, sightex, we enable you to maintain a constant pulse on their sentiment whilst integrating any insights from other sources. We ensure that the program gives you the clarity you need on strengths and pain points within your employee experience.
The performance of your brand across key touch points of your customer journey can be monitored through a custom dashboard, allowing you to pinpoint where your brand needs to improve and where it’s doing well.
Developed especially for the retail industry, we use Quadron, an advanced retail analytics tool to help you measure and manage all aspects of your retail operation, including:
We are a customer experience agency with a unique approach to creating experiences that win hearts and minds of customers and employees alike. By applying a holistic, inside out approach, we help you understand to what extent your company is customer centric and then help you design, embed and continuously monitor your customer and employee experiences to drive business growth. We do this through the following service offerings.
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